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Expert Support for Your Lab
Resolve issues quickly with guidance tailored to your laboratory workflows
Overview
Support is part of the Labii experience from account setup through day-to-day research. Labii combines guided configuration, role-based training, expert ticket and live assistance, on-demand videos and documentation, and a clear path for product feedback. Most support resources are free and easy to access, while organizations that need additional capacity can choose professional support delivered with Zifo.
Account Setup Tailored to Your Research
Purchasing Labii is the beginning of a guided rollout, not the end of the relationship. Our team works with your administrator to understand your research model, data structure, permissions, and workflows, then helps configure the account around how your organization actually operates.
Train Administrators to Configure Labii
Administrators receive focused training on configuring and maintaining the Labii environment. Sessions cover account settings, roles and permissions, tables, columns, templates, and workflows so internal owners can adapt the platform confidently as needs change.
Practical Training for Every End User
End users learn how to navigate Labii and complete the tasks that matter in their daily work. Practical training helps researchers create and find records, enter data consistently, collaborate with teammates, and use configured workflows with less friction.
One Ticket, Clear Ownership
When something needs attention, submit a support ticket with the relevant details and track the conversation in one place. Labii experts review each ticket, provide timely replies and status updates, and keep ownership clear until the issue is addressed.
Resolve Issues Together in Real Time
For issues that are easier to show than describe, connect with the Labii team through online chat or a video meeting. Screen sharing lets everyone look at the same workflow or configuration, shorten diagnosis, and work toward a solution together.
Replay Integration and Training Sessions
Important integration and training sessions can be recorded so your team can revisit the guidance whenever needed. These videos preserve organization-specific decisions, help onboard future colleagues, and reduce the need to repeat the same explanations.
Self-Service Help, Available Anytime
Labii documentation and tutorial videos provide self-service help at any time. Search step-by-step instructions, feature explanations, and practical demonstrations whenever a question arises, then return to your work without waiting for a scheduled session.
Help Shape What Labii Builds Next
Your team can request new features or suggest improvements directly to Labii. Sharing the use case and desired outcome helps our product team understand the need, evaluate the idea, and keep you informed about relevant updates.
Free Support That Fits Growing Teams
Most Labii support resources are free and designed to be easy to reach, including documentation, training videos, tickets, and guidance from our team. This accessible model gives startups, research laboratories, and growing companies practical help without requiring a large support budget.
Any complications whether a glitch in the system or a user misunderstanding, I've had a great level of responsiveness and professionalism to my concerns from the Labii team.
Nyelia Williams
The Ohio State University Wexner Medical Center
Scalable Support with Zifo
Organizations that need additional coverage or specialized services can arrange outsourced support through Labii's partnership with Zifo, a global scientific informatics services provider. This option adds scalable expertise for implementation, administration, training, and ongoing platform support alongside Labii's standard resources.
Ready to Build a Better Way to Run Your Lab?
Turn scattered data and manual workflows into one configurable scientific platform. Start free to build your first Labii application, or request a personalized demo to see how your team can work faster, stay compliant, and scale without replacing the processes that already work.
Refer a company to Labii and earn free months for each seat they sign.